About AquariumH2o
About Aquarium H2o, the indoor aquarium brand of United Aquatics LLC , a New Jersey based company. We ship from a secure facility in Connecticut, USA. Carrying $600,000 of inventory available for shipment usually the same day.
At AquariumH2o, we source quality aquarium, fish tank, and reptile products. We search the world marketplace to bring you unusual, and hard to find aquatic products at spectacular pricing. We specialize in extra large aquarium ornaments, Military themed decorations, habitats and reptile hides and so much more.
AquariumH2o has an extensive range of aquatic products. The selection of foreground and background plants, is among the largest online. Our mission is to be a leader in the aquatics industry, offering great products with exceptional customer service. Give us a try and see for yourself.
About our Terms & Conditions
Payments
Payment is collected though a third party secure gateway, to ensure your information stays protected. Upon payment confirmation, the order will move forward for processing.
About our Shipping
AquariumH2o has partnered with UPS and USPS to ship all orders. We use discretion so that we can offer a great delivery service, at an even better price. Check out our free shipping terms and conditions here.
Tracking, where applicable, will be uploaded within 24 hours of order dispatch and emailed to you, for your reference.
Returns & Refunds
Returns will be accepted up to 30 days from receipt of order. Refund requests will be processed thru the method of payment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. PLEASE INCLUDE A COPY OF YOUR PACKING SLIP AND YOUR NAME AND ADDRESS OR ORDER NUMBER.
In the unlikely event of an incorrect item shipped, AquariumH2o will pay the return shipping fee, all other returns are the responsibility of the buyer. Please email for a RMA number for order tracking upon receipt.
To return your product, you should mail the unused item in original packaging to:
United Aquatics, LLC., C/O AFLLC, 22 Shelter Rock Lane, Unit #33, Danbury, CT 06810
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you would like to forward tracking to us, please email sales@aquariumh2o.com
About Your Details
Aquarium H2o respects your privacy therefore, will not pass or sell your data. We use personal information for reference related to shipping methods, as well as providers.
About Product Warranty
The majority of products hold a 6 month warranty, covering manufacturing defects. Unless stated otherwise products are covered from manufacturer defect for a period of twelve months from date of purchase. The warranty excludes normal wear and tear, deterioration from the natural aging process, or improper care of the product. AquariumH2o will repair or replace the defective product. You will be responsible for all return shipping charges. We will be responsible for the shipping cost to have the replacement returned to you. Please contact us immediately to start a warranty claim.
